Shipping & Returns

Returns Policy

If you are at all unhappy with your order you can return it to us for a complete refund within 7 working days of delivery. All items that are to be returned must not have opened and will need to have their original seal in place.

Return your item to:

Neon Street Ltd,
The Hunter Club,
6 St Andrews Street South,
Bury St Edmunds,
Suffolk,
IP33 3PH
 

You will be responsible for the cost of returning the items to us unless you have received the item in error or if the item has been damaged. Please ensure that you keep a proof of postage.

Your refund will be initiated on the receipt of your returned items.

Items that are damaged or have been received in error please email phil@neonstreet.co.uk with the problem and if you would like a refund or a replacement.

If you have any other queries regarding the returns policy please email phil@neonstreet.co.uk

Statutory Rights

Customers in the E.U. have the right to withdraw from the purchase of an item within seven working days of the day after the date of the item is delivered.

If you want to cancel your purchase within the seven-day cooling off period please email phil@neonstreet.co.uk 

You will be responsible for the cost of returning the items to us unless you have received them in error or if the item has been damaged

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.